IT Services Qualification Center
Organizations are increasingly delegating IT-intensive business activities to service providers, taking advantage of new capabilities in the global telecommunications infrastructure. Service providers range from in-house units to shared service centers to captive offshore units to external service providers. Business processes being delegated range from in-sourced shared services to outsourced routine and non-critical tasks, as well as outsourced strategic processes that directly impact revenues. Managing and meeting client expectations and providing effective governance of these relationships are major challenges in these business relationships. The IT Services Qualification Center (ITSqc) was created in 2000 to develop and support adoption of "best practices" capability models and qualification methods to improve sourcing relationships in the Internet-enabled economy.
Our Models
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Attend a Class Sign up for ITSqc executive education courses.
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Purchase Hard Copy Order printed copies of the eSCM-SP and eSCM-CL Model documents
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Download Download either model or any of our other publications.
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eSourcing Capability Model for Service Providers v2 A "best practices" model for service providers in IT-enabled sourcing that can be used as both an improvement roadmap and as a certification standard.
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eSourcing Capability Model
for Client Organizations v1.1 A complementary 'best practices' model for client organizations seeking to improve their sourcing capabilities and relationships.
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ITSqc Research Consortium
'The ITSqc Research Consortium includes organizations involved in the growth and development of this fast-growing segment of the global economy. Our members consist of international industry leaders in eSourcing on both the Client Organization and Service Provider Sides of the relationship, including clients, service providers, advisors or consultants, and the standards community. Learn more about membership.
Customer Contact Services, Finance and Accounting, Human Resource Outsourcing, Knowledge Services, Order Management and Procurement, and Industry Solutions
ITSqc is presenting about the key sourcing issues at
several events May 28, 2009
Dr. Jane Siegel presented and chaired a panel about the "Benefits of eSCM-SP adoption and certification" at IAOP's World Summit in Carlsbad, California along with Amitabh Chaudhry of Infosys BPO and Dawn Jamison of Phoenix Health Systems.
Jeff Perdue presented "Best Practices in Contracting for Service Providers and Their Clients" at the IACCM Americas 2009 Conference in Orlando, Florida and participated in an expert panel on Contracting Excellence with representatives from BC Hydro, GM, IBM, and Shell Oil Company.
Dr. Bill Hefley is presenting at the Global Sourcing Council's 2009 Sustainability in Global Sourcing Summit in New York City on June 3rd. He will address the summit about "Social Responsibilty in Sourcing - The State of CSR in Sourcing. View the
event details
(ITSqc)
eSCM Posters
The eSCM poster provides a clearly arranged overview representation of eSCM-SP v2 and eSCM-CL v1.1. This 36" x 24" double-sided poster provides an overview of the structure of both the eSCM-SP and eSCM-CL Models.
