|
Carnegie Mellon University's IT Services Qualification Center (ITSqc) is a multidisciplinary group of researchers, practitioners, and organizations that addresses the needs of IT-enabled service providers and their clients. The ITSqc develops quality models and qualification methods for organizations involved in eSourcing.
The eSourcing Capability Models, a set of complementary best practice standards for both sides of sourcing relationships, are the eSourcing Capability Model for Service Providers (eSCM-SP) and the eSourcing Capability Model for Client Organizations (eSCM-CL). The Models are being used globally to improve organizational performance, appraise organizational capability, and to certify the capability of organizations. Organizations may be certified at one of five Capability Levels based on their use of, and adherence to, the best practices.
|
|
 |
|
