| Certified Organization |
 IBM Global Services India (IGSI), BTO Operations and IBM-Daksh, a wholly owned subsidiary of IBM
Services
Customer Relationship Management (CRM), Procurement, Finance and Administration (F&A), Human Resources
eSourcing Capability Model for Service Providers v2
The organization has satisfied all eSCM-SP v2 Capability Level 2, 3 and 4 Practices. The following Practices are provisionally satisfied:
tfr02: Establish and implement procedures to manage the transfer of personnel to the organization.
tfr05: Establish and implement procedures to manage the transfer of personnel from the organization.
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| Global Delivery Excellence and Competency, IBM BTO, 5th Floor, Explorer Building, ITPL, Whitefield Road, Bangalore, India
Global Delivery Excellence and Competency, IBM BTO, Embassy Golf Links Business Park, Block - C, Bangalore, India
IBM Daksh Business Process Services, Ltd., Plot #97, Survey # 152, Prasad Technology Park (EPIP), Bangalore, India |
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Certificate Number 05-007
Awarded on December 22, 2005
Valid until December 22, 2007 |
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