| Related Publications |
Faculty and researchers at the ITSqc have prepared many papers and other publications. This page includes bibliographic references for many of these publications by ITSqc-affiliated researchers. The full text of many of these publications is downloadable in PDF format. They are all saved in PDF (version 5) format, so they can be read using Adobe's Reader software. Printed copies of publications which are not downloadable must be requested from the author(s).
|
|
 |
| Bryon Balint |
How Internal Process Standardization Improves Performance: Evidence from a Multinational Service Provider
August 30, 2007
Conference Paper |
PDF (0.16 M)
 download
|
|
|
|
Bryon Balint,
Chris Forman,
Sandra Slaughter,
Elaine Hyder,
Mark Paulk |
Knowledge Transfer and Quality Practices in the Implementation of a Sourcing Capability Model
March 22, 2007
White Paper - Sloan Industry Studies Working Papers, 2007 Number WP-2007-03 |
PDF (0.66 M)
download
|
|
|
|
Bryon Balint,
Chris Forman,
Elaine Hyder,
Mark Paulk,
Sandra Slaughter |
Knowledge Transfer and Quality Practices in the Implementation of a Capability Model for Outsourcing
November 1, 2006
Conference Paper - INFORMS, Pittsburgh, PA |
PDF (0.30 M)
download
|
|
|
|
Bill Hefley,
Jane Siegel,
Jeff Perdue |
Identifying Issues in Sourcing: Informing Development of Best Practices
November 7, 2006
Presentation - INFORMS, Pittsburgh, PA |
PDF (0.19 M)
download
|
|
|
|
Bill Hefley,
Jane Siegel,
Jeff Perdue |
Performance Improvements by Implementing Best Practices in an IT Outsourcing Service Provider
November 6, 2006
Presentation - INFORMS, Pittsburgh, PA |
PDF (0.25 M)
download
|
|
|
|
| Keith Heston |
Multi-Site Implementation of the eSourcing Capability Model for Service Providers
November 6, 2007
Conference Paper - INFORMS, Pittsburgh, PA |
PDF (0.22 M)
download
|
|
|
|
Jabe Hickey,
Jane Siegel |
Improving service delivery through integrated quality initiatives: A case study
January 24, 2008
Journal Article |
 download
|
|
|
|
Elaine Hyder,
Mark Paulk,
Keith Heston |
e-Sourcing Capability Model for Service Providers (eSCM-SP) v2: An Overview
November 7, 2006
Presentation - INFORMS, Pittsburgh, PA |
PDF (0.17 M)
download
|
|
|
|
David Northcutt,
Mark Paulk |
A Statistical Sampling Methodology for eSCM-SP Assessments
November 7, 2006
Presentation - INFORMS, Pittsburgh, PA |
PDF (0.06 M)
download
|
|
|
|
Mark Paulk,
Elaine Hyder |
Common Pitfalls in Statistical Thinking
June 1, 2007
White Paper - ASQ Software Quality Professional, Vol. 9, No. 3, June 2007, pp. 12-19. |
PDF (0.16 M)
download
|
|
|
|
Mark Paulk,
Keith Heston,
Elaine Hyder |
Understanding Statistical Thinking in the eSCM-SP
November 7, 2006
Conference Paper - INFORMS, Pittsburgh, PA |
PDF (0.24 M)
download
|
|
|
|
| Bill Phifer |
Operations Management and Strategic Outsourcing: Coordinating the Relationship for Success
November 6, 2006
Presentation - INFORMS, Pittsburgh, PA |
PDF (0.24 M)
download
|
|
|
|
|
|
