Third annual conference: The Art and Science of Services

	JENEANNE RAE is a nationally-renowned thought leader on innovation management and design strategy. She has worked with dozens of leading companies to establish innovation programs and organizational development strategies that have resulted in millions of dollars of new revenue streams and profitable growth. In acknowledgement of her tremendous talent and knowledge, Jeneanne has been formally recognized as one of the “Magnificent Seven” gurus of innovation by BusinessWeek. Like all great gurus, Jeneanne serves as a mentor and spiritual guide, expecially to S&P 500 senior executives learning the transformative disciplines that are driving innovation in the post-Six Sigma era. Described as the “Doyenne of Service Innovation,” Jeneanne possesses a unique ability to help business leaders grasp a philosophical understanding of how to drive innovation and foster design-based thinking. Not content to disseminate her knowledge to a select few, Jeneanne is a highly sought-after public speaker and executive educator on innovation and customer experience design. Ever the teacher, Jeneanne shares her wisdom with young business disciples at Georgetown University’s McDonough School of Business, where she is an adjunct Professor of Marketing in the MBA Program. Her course on New Product and Service Development is one of the few MBA classes in the country that teaches design methods and thinking to business students. Jeneanne's journey in the world of design, innovation, and business began at Harvard Business School, where she received her MBA. Jeneanne then honed her thinking about these topics as a senior management member of IDEO, the leading design consultancy. After seven years in Palo Alto, she moved back to the DC area, where she now lives in Georgetown with her husband and twin sons. back to top
	SCOTT WILLIAMS has brought a unique and powerful visual perspective to a variety of industries -- hotels, television and theater. As Chief Creative Officer of Starwood Hotels since 1999, Williams sets the company’s global visual and verbal communications strategy, develops worldwide creative standards, controls creative output, and bears the final responsibility for the quality of all of Starwood’s advertising/marketing creative products. Williams is the director of an in-house Creative Services Group staffed with 40 marketers and designers. Prior to Starwood, Williams was Vice President of Programming and Creative Director for CBS Eye on People, Vice President Creative Services at ESPN Classic Sports Network and, from 1991 to 1995, Williams was responsible for both the development and production of original, award-winning programming and advertising and promotion at HBO. Prior to entering the television industry, Williams was both a producer and director at the notable Steppenwolf Theatre Company in Chicago and the American Conservatory Theatre in San Francisco. Williams serves as board President of the Red Ribbon Foundation for AIDS and on the Stamford Center for the Arts. Married with three children, Williams resides in Greenwich, Connecticut. back to top