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| Which companies have been certified using eSCM-SP? |
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The list of currently Certified organizations is maintained on this web site.
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| How does the certification process work?
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There are 5 types of Capability Determination methods: (1) Full Self-Appraisal, (2) Mini Self-Appraisal, (3) Full Evaluation, (4) Mini Evaluation, and (5) Full Evaluation for Certification. Certification is only available when an organization undergoes a Full Evaluation for Certification. Authorized organizations submit evaluation results to a Certification Board within Carnegie Mellon University's ITSqc, which determines if certification is warranted. If so, a certificate is issued by Carnegie Mellon University.
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| What does certification cost?
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| There are two components of costs for becoming certified: the cost of evaluation and the cost of the certification. For evaluation costs, Carnegie Mellon University-authorized organizations will each determine pricing for their services depending on the scope of the evaluation (number of sites, number of engagements, and number of practices being included in the capability determination). The cost for certification is currently set at $25,000 U.S. Dollars.
A brief description of this process can be found in The eSourcing Capability Model for Service Providers v2 Model Overview. It is also covered in the training courses offered by ITSqc. |
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| How does an organization become authorized by Carnegie Mellon University to conduct Capability Determinations?
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ITSqc qualifies and authorizes organizations to provide eSCM-SP and eSCM-CL Capability Determinations. These organizations employ Lead Evaluators who have been trained and authorized by ITSqc. ITSqc has published a list of authorized organizations elsewhere on this site.
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| What training programs are offered by ITSqc, where are they held and what is the cost?
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ITSqc currently offers six courses:
- eSCM for Service Providers
- eSCM for Client Organizations
- eSCM Capability Determination Methods
- eSCM Lead Evaluator Training
- eSCM-SP Implementation
- eSCM-SP Model Instructor Course
Each course is 3 to 5 days in duration and is conducted on the Carnegie Mellon University campus in Pittsburgh, PA, USA. eSCM courses may be offered off-site, including overseas locations. For example, the eSCM for Service Providers course has been taught in several locations across India, South America, and Europe. The fees for each course are listed on the individual course description pages. |
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| How long will an evaluation of each organization take to complete?
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| This depends on several factors relating to the scope of the evaluation. Examples of planning factors include the size of the organization, as well as how many locations, services, and engagements are to be examined in the evaluation. For a full evaluation at a single site, a lead evaluator typically needs at least one day for pre-planning and data collection, plus a 4-person team, including the lead evaluator, will need 2-weeks on-site, to perform the evaluation. Note that the on-site period may vary depending on access to documents and interview opportunities, etc. Mini-evaluations where a single locale and just Level 2 Practices were addressed may conducted with one day of on-site pre-planning and five days on-site with a 3-person team.
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| Once my organization has been certified, will we ever need to be re-evaluated?
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| Certificates are valid for a maximum of 2 years, except if certain changes occur in service provider circumstances, e.g., a merger, acquisition, or change in senior management. These changes should be self-reported, and may trigger a mini-evaluation. ITSqc may suspend a certificate and require a mini-evaluation for reinstatement. Full re-evaluation will be needed about once every 2 years so that certification can be renewed before a previous certificate expires.
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| How can my organization become an eSCM-SP authorized organization?
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The organization may be a Contributing, Associate, Principal, or Founding Member of the ITSqc Consortium and should have at least four professionals employed who qualify both for admission to eSCM-SP training, and as Evaluators and Lead Evaluators. Authorization is contingent on successful completion of training and performance, as required by ITSqc. Other organizations that meet the technical qualifications for authorization, and organizations providing visiting industrial scholars, or serving on the ITSqc advisory board, may apply for consideration. Please contact us for more information about the application process.
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| How can I become an eSCM-SP Lead Evaluator?
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| An individual should be an employee of an eSCM-SP-authorized organization and should have successfully completed the training and experience prescribed by ITSqc. Authorized Lead Evaluators must have met minimum experience requirements, successfully applied to the ITSqc, successfully completed at least three training courses (eSCM-SP, Capability Determination Methods, and Lead Evaluator training), and have successfully demonstrated their knowledge and skills, through knowledge tests and field observations, while performing capability determinations. Authorized Lead Evaluators, and the authorized organization they are employed by, must commit to behaving and performing in accordance with the ITSqc Code of Professional Practice, including the ITSqc Code of Ethics. |
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| What is the Code of Professional Practice?
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The Code of Professional Practice describes the behaviors expected of authorized organizations, Lead Evaluators, and evaluation team members and lists the consequences if they should fail to comply with these expectations. It includes a Code of Ethics that all authorized organizations, Lead Evaluators, and evaluation team members are required to follow. The Code is made available in our training courses and is available on the publications page of this website.
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| I want to be an eSCM-SP consultant. How do I go about this?
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| In order to become qualified as an eSCM-SP consultant, assisting service providers to implement the eSCM-SP, you need to successfully complete the personnel qualification program (Introduction to the eSCM-SP, Capability Determination Methods and eSCM-SP Implementation Course) and ascribe to the Code of Professional Practice. |
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| What is the difference between a capability model and a maturity model?
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| Maturity models have well-defined plateaus of process maturity, therefore, organizations are expected to implement all lower level practices before beginning to implement higher-level practices. An organization cannot be expected to gain the full benefit of higher maturity practices without the foundation of the lower maturity practices. A capability model (such as the eSCM-SP and eSCM-CL) does not imply a strict ordering of the implementation of practices by levels. |
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| If a company knows they are at Level 2, do they have to be evaluated using all of the Practices in eSCM-SP?
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| Yes, if they want to be certified. Evaluation for certification covers all the Practices in the eSCM-SP. This is a requirement of the Full Evaluation for Certification Capability Determination Method. However, there are two other important reasons for addressing all of the model Practices in an evaluation. First, since the eSCM-SP is a capability model and not a maturity model, it is possible to implement practices in a higher Capability Level, and receive a consistent organizational benefit, before implementing all practices in a lower Capability Level. To understand the implementation and institutionalization of these practices, it is important to evaluate all the practices. Also, the results of the evaluation can be quite helpful in understanding organizational strengths and opportunities for improvement, which can support the organization as it moves forward on its improvement journey. |
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| Which Practices should we start with?
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| This depends on the organization and what other related practices you already have in place. A self-appraisal often can be used to understand the organization's current strengths and opportunities for improvement, relative to the eSCM-SP or eSCM-CL, and can help provide inputs to allow the organization to prioritize their improvement actions. |
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| If we've already implemented (ISO, ITIL, CMMi, Six Sigma) how much more do we have to do to become certified to the eSCM-SP?
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The ITSqc has developed a set of reports showing the mappings between these other models and the eSCM-SP, so organizations can better understand how to leverage ongoing improvement activities. These mapping reports have been published on the model comparisons page of this website.
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| Do you have a management overview short-course?
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| Yes, we have developed shorter eSCM overviews (one day, half day, and 1 hour) on the eSCM-SP and the eSCM-CL. Contact ITSqc for details on availability and pricing of these offerings. |
