Models
ITSqc develops capability models to improve the relationship between service providers and their clients.

• Overview
• eSCM-SP
  - Overview
  - Comparisons
  - Downloads
• eSCM-CL
  - Overview
  - Comparisons
  - Downloads

Training
ITSqc's executive education offerings include a variety of 3 to 5 day training courses covering the eSCM Models, appraisal methods and implementation techniques.

• Overview
• All Courses
• Registration
• Authorized Trainers

Using the Models
There are 2 basic uses of the eSCM's, appraisal and implementation.

• Overview Capability Determinations
• Authorized Evaluators
• Become an Authorized Evaluator
• Qualified Consultants

Certification
Certification was designed to allow you to continue your organizational improvement. You can achieve higher Capability Levels to differentiate your organization from your competitors.

Publications
Carnegie Mellon’s ITSqc publishes material detailing definition and use of best practices models for the eSourcing market.

• Current
• Archive
• Related

Degrees
Carnegie Mellon University now offers a graduate-level specialization in Service Management in the Master of Information Systems Management (MISM) and Master of Science in Information Technology (MSIT) programs in the H. John Heinz III School of Public Policy and Management (the Heinz School).

About ITSqc
Carnegie Mellon University’s IT Services Qualification Center (ITSqc) is a multidisciplinary group of researchers, practitioners, and organizations that addresses the needs of IT-enabled service providers and their clients. The ITSqc develops quality models and qualification methods for organizations involved in eSourcing.