| eSCM-SP Model Course |
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ITSqc Price
US $3750.00 |
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Course Description
The eSourcing Capability Model for Service Providers course introduces participants to the concepts, terminology, and structure of the Model and the interrelationships of the Model components. Participants will gain an understanding of the value of the Model for service providers and clients, identify major characteristics of service providers at different capability levels, gain an introductory understanding of how the Capability Determination Process is carried out, and be given ideas for introducing eSCM-SP in their organizations. Participants who have successfully completed the course will receive a certificate of completion. |
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Materials
As part of the course, participants will receive the School of Computer Science Technical Report on the Model, "eSourcing Capability Model Service Providers v2.01," the course notebook and supplemental readings.
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Topics
- What is IT-enabled Sourcing?
- Benefits and Risks
- Success and Failures in Sourcing
- Need for and Development of the Model
- Model Structure
- Practice Descriptions
- Support practices
- Capability Areas and Practice Overview
- Capability Levels
- Model Summary
- Using the Model
- The Capability Determination Process
- Introducing the eSCM-SP into Organizations
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Objectives
There are eight overall learning objectives for this course:- Be able to define IT-enabled sourcing and the reasons for success or failure
- Be able to describe the value of the Model to service providers and clients
- Understand the structure of the eSCM-SP and the interrelationship of its components.
- Become familiar with Capability Areas and Practices.
- Understand the key concepts and themes expressed in the Capability Levels.
- Understand how the Model can be used by service providers, clients, and quality consultants.
- Gain a high level understanding of the Capability Determination Process.
- Develop an initial concept of how to introduce the eSCM-SP into your organization.
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Schedule
9 a.m. to 5 p.m. Monday through Thursday, 9 a.m. to 3 p.m. Friday.
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- Senior managers responsible for providing IT-enabled outsourcing services
- Service providers who are interested in quality improvement or planning improvement programs
- Clients seeking risk mitigation and consistent criteria for selection of providers
- Service providers who will be participating in an eSCM-SP capability determination or self-appraisal
- Quality consultants and evaluators who want to learn about a new quality model
- Quality consultants who want to become authorized as part of an eSCM-SP Capability Determination Team
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- Bachelor's of Arts or Sciences from an accredited institution of higher education
- Five or more years of experience in quality efforts or outsourcing
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