| Determining a service provider's or client's capability is at the heart of the eSCM Models, and the ITSqc provides five methods for doing that. They systematically analyze the organization's implementation of the Practices to determine which Practices have been satisfied.
The five Capability Determination methods that are supported by ITSqc are (1) Full Evaluation for Certification, (2) Full Evaluation, (3) Full Self-appraisal, (4) Mini Evaluation, and (5) Mini Self-appraisal.
The five major differences among these methods are (1) their purpose and outcome, (2) who conducts them, (3) who leads them, (4) who sponsors them, and (5) the number of Model Practices that are analyzed (i.e., the model scope). Only a Full Evaluation for Certification can lead to a public Capability Level Certification by the ITSqc.
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SELF-APPRAISAL
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EVALUATION
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EVALUATION FOR CERTIFICATION
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Purpose
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To launch or check progress in an improvement effort; to create a baseline, or provide a readiness check to prepare for certification
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To provide an independent verification of Model implementation
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To differentiate by an independently verified and published Capability Level rating
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Outcome
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Practice profile is provided to the organization, sponsor and ITSqc; No Capability Level rating or certification by the ITSqc
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Practice profile is provided to the organization, sponsor and ITSqc; No Capability Level rating or certification by the ITSqc
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Certification by ITSqc of a Capability Level rating; Practice profile is provided to the organization, sponsor and ITSqc
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Team
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Internal, external, or combination; All must be trained in the Model and Method
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External; All must be authorized by ITSqc
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External; All must be authorized by ITSqc
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Team Leader
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Must be a candidate or Authorized Lead Evaluator
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Authorized Lead Evaluator required
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Authorized Lead Evaluator required
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Sponsor
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Service provider or client
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Service provider or client
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Service provider or client
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Model Scope
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All Practices
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All Practices
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All Practices
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Purpose
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To launch or check progress in an improvement effort
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To rapidly, economically, and independently verify capability of a subset of Practices
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Outcome
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Practice profile is provided to the organization, sponsor and ITSqc; No Capability Level rating or certification is assigned by the ITSqc
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Practice profile is provided to the organization, sponsor and ITSqc; No Capability Level rating or certification is assigned by the ITSqc
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Team
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Internal, external, or combination; All must be trained in the Model and Method
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External; All must be authorized by ITSqc
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Team Leader
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Must be a candidate or Authorized Lead Evaluator
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Authorized Lead Evaluator required
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Sponsor
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Service provider or client
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Service provider or client
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Model Scope
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Any subset of Practices
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Any subset of Practices
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Full Evaluation for Certification teams must be authorized by ITSqc, and an authorized Lead Evaluator must head the evaluation effort. The evaluation data is rigorously reviewed by a certification board at Carnegie Mellon University and, when warranted, results in certification. Organizations can be Certified as eSCM-SP or eSCM-CL compliant at Capability Levels 2, 3, 4, or 5.
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